Observatoire des droits humains (anglais seulement)

Patients who feel heard are more likely to stick with medical treatment

(Version anglaise seulement)

par Diana Pérez-Arechaederra, Associate Professor of Organizational Psychology, ESCP Business School

In the 2000s, when I worked as a psychologist in long-term elderly care and primary healthcare services, many of the patients I saw were living with chronic or complex conditions. These situations required that patients trust care providers, consistently adhere to treatments and, often, receive care over an extended period of time.

But what stood out to me were the differences in how those protocols were applied. Some practitioners took time to explain something clearly, asked questions that showed genuine care, or invited patients into a conversation about their treatment.…

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