Observatoire des droits humains (anglais seulement)

Air traffic control chaos: how human error can lead a tiny glitch to spiral out of control

(Version anglaise seulement)

par Kirk Chang, Professor of Management and Technology, University of East London

Several thousand passengers were stranded at airports, hotels and connection depots following the recent system-wide glitch of the UK air traffic control systems. Some passengers were told of flight cancellations in advance, so they could make alternative travel plans.

Unfortunately, following some 2,000 flight cancellations over 48 hours, most passengers were either sleeping…

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