Observatoire des droits humains (anglais seulement)

Will AI really make banking better for customers?

(Version anglaise seulement)

par Meilan Yan, Senior Lecturer in Financial Economics, Loughborough University
Dalu Zhang, Lecturer in Finance, University of Leicester
David T Llewellyn, Professor of Money and Banking, Loughborough University

AI is changing how people bank, save, borrow and ask for help. It could make finance faster, cheaper – and even more personal. But if customers cannot understand decisions, challenge mistakes or reach a human when things go wrong, “smart” finance may simply become a more efficient way to frustrate people.

In the UK, a review by the Financial Conduct Authority pointed out that AI…

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