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The Microsoft outage is an urgent wake-up call for greater digital resilience

By A.R.E. Taylor, Senior Lecturer in Communications, University of Exeter

Friday the 13th turned out to be very unlucky indeed for Microsoft. A major outage of the tech giant’s services put a halt to digital communication for millions across the world.

So after UK government warnings to prepare for a possible cyber-attack, perhaps the bigger threat to the online world is simply the fragile design of internet infrastructure.

That fragility was plain to see on November 13. Emails and video calls stopped…

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