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AI chatbots can be a valuable health resource for older adults – if they embrace ‘informed skepticism’

By Robin Brewer, Associate Professor of Information, University of Michigan

It’s easy to stereotype older adults as tech-averse or novice tech users. Yet a growing number of adults age 60 and older are embracing artificial intelligence, using it for entertainment, planning trips and even accessing health information.

I study how people interact with computers and technology – and specifically, how older adults use voice assistants and AI-powered chatbots like Amazon…

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