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The rise of robo-retail: Who gets left behind when retail is automated?

By Mathew Iantorno, Doctoral Candidate in Information, University of Toronto

Canada’s first robotic cafe, RC Coffee, opened in Toronto in October 2020. The flagship location of the coffee chain revived the long-dormant retail concept of the automat: a restaurant where food and drinks are served by technology, rather than human staff.

The new coffee automat consisted of a touchscreen for placing orders,…

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