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Comment lutter contre les incivilités envers les agents de la fonction publique ?

(French version only)

By Aude Rychalski, Professeure Associée en Marketing, ESSCA School of Management
Helena V. González-Gómez, Professeure Associée en Comportement Organisationnel, Neoma Business School
Sarah Hudson, Professeure en Management et Organisation, Rennes School of Business

Des efforts en matière de formation des agents ou de multiplication des canaux de contacts pourraient notamment permettre de limiter la colère des usagers.

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