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The US government's $44 million vaccine rollout website was a predictable mess – here’s how to fix the broken process behind it

By Tinglong Dai, Associate Professor of Operations Management & Business Analytics, Johns Hopkins Carey Business School, Johns Hopkins University School of Nursing

The website has triggered random appointment cancellations and unreliable sign-ups. Only one contractor was deemed qualified to build it – and it wasn't a major tech company. We've seen this before.

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