Unmet Needs

Summary [They] just came in with an agenda of cutting my 15 hours per week to 6.5. They announced it. They told me ‘We are not there to give you more, but we are going to cut it.’ They had worked out that that was what I needed [before they arrived]. —Mary Redman, 76, December 2017 Older people in England like Mary Redman can face considerable challenges in accessing the social services which they need to live independent, dignified lives, and to which they are entitled. In interviews with Human Rights Watch in 2017 and 2018, older people expressed concerns with how local officials determined their…

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