Employers look for resilient staff – then leave them to burn out

By Laura Chamberlain, Professor of Marketing, Warwick Business School, Warwick Business School, University of Warwick

“Resilience” is in danger of becoming a casualty of business buzzword bingo, but we know it matters. The World Economic Forum lists it as one of the most important skills for the future of work, and I’ve found it turns up on any list of key attributes, usually nestled under “attitude” or “personal effectiveness”.

Ask hiring managers which single quality determines success or failure in their new recruits, and many will cite resilience. One research interviewee said to me a lack of it is “the number one reason…

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