Director / Editor: Victor Teboul, Ph.D.

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Independent and neutral with regard to all political and religious orientations, Tolerance.ca® aims to promote awareness of the major democratic principles on which tolerance is based.

Dealing with difficult customers? Taking a few minutes to reflect on your day may help

By Su Kyung (Irene) Kim, Assistant Professor, Asper School of Business, University of Manitoba
Xiang Yao, Associate Professor, Department of Management and Social Psychology, Peking University
Xiaoxiao Hu, Professor of Management, West Virginia University
Yujie Zhan, Professor of Organizational Behaviour and Human Resource Management, Wilfrid Laurier University

Front-line workers have little control over how customers treat them. New research on taxi drivers points to a simple coping habit.

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