How to deal with disappointment – by an expert in this misunderstood emotion

By Annette Clancy, Assistant Professor of Management, School of Art History & Cultural Policy, University College Dublin

When disappointment strikes, is your instinct to try to shake it off, forget about it and move on? My research and experience of many workplaces suggests this might be exactly the wrong response.

My interest in the science of disappointment began more than 15 years ago as a workplace consultant. I was struck by how often clients described episodes that left them feeling disappointed as deeply personal and unsettling experiences – and by how little research there was to help me respond meaningfully. That prompted me to do a PhD…

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