Landmark lawsuit finds that social media addiction is a feature, not a bug

By Quynh Hoang, Lecturer in Marketing and Consumption, Department of Marketing and Strategy, University of Leicester

A Los Angeles jury has delivered a landmark verdict: Meta and YouTube were negligent in the design and operation of their platforms, causing a young woman known in court documents as Kaley, or KGM, to become addicted to social media.

The tech giants must now pay her a total of US$6 million in damages – $3 million compensatory and $3 million punitive.

She claimed the platforms’ design features got her addicted to the technology and…

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