AI companies promise to ‘fix’ aged care, but they’re selling a false narrative

By Barbara Barbosa Neves, Senior Horizon Fellow, AI and Ageing, University of Sydney
Alexandra Sanders, Sociology Research Assistant, University of Sydney; Monash University
Geoffrey Mead, Research Fellow, Faculty of Arts and Social Sciences, University of Sydney

Australia’s Royal Commission into Aged Care found a broken system. Now, technology companies are promising artificial intelligence (AI) will fix everything, from staff shortages to older people’s loneliness.

This is known as agetech, an industry projected to reach a global value of A$170 billion by 2030. But its promised “fixes” obscure what is actually breaking aged care.

In our new study,

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