Digital monitoring is growing in South Africa’s public service – regulation needs to catch up

By Lesedi Senamele Matlala, Senior Lecturer and Researcher in Public Policy, Monitoring and Evaluations, University of Johannesburg

Government departments across South Africa are increasingly relying on digital tools to evaluate public programmes and monitor performance. This is part of broader public-sector reforms. Their aims are to improve accountability, respond to audit pressure and manage large-scale programmes with limited staff and budgets.

Here’s an example. National departments tracking housing delivery, social grants or infrastructure rollout rely on digital performance systems rather than periodic paper-based reports. Dashboards – a way…

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