As online GP use overtakes phone calls, who’s being left behind?

By Helen Atherton, Professor of Primary Care Research, University of Southampton

There are more than 1.4 million appointments a day in general practice in England. Traditionally, patients booked by telephone, braving the “8am scramble”. However, a higher proportion of people are now contacting their GP surgery online than by phone, according to new data from the Office for National Statistics.

The UK government recently instructed GP surgeries to offer online consultations from 8am to 6.30pm every day. Online consultation allows patients to explain their problem…

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