Director / Editor: Victor Teboul, Ph.D.

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Independent and neutral with regard to all political and religious orientations, Tolerance.ca® aims to promote awareness of the major democratic principles on which tolerance is based.

Retailers are quietly changing their return policies – here’s why you should be on the lookout this Black Friday

By Lauren Beitelspacher, Professor of Marketing, Babson College

During the pandemic, retailers used generous return policies to win over shoppers. Now, those policies are costing them billions – prompting a widespread rethink.

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