The unraveling of workplace protections for delivery drivers: A tale of 2 workplace models

By Daniel Schneider, Professor of Social Policy, Harvard Kennedy School
David Weil, Professor, Heller School for Social Policy and Management, Brandeis University; Harvard Kennedy School

American households have become dependent on Amazon.

The numbers say it all: In 2024, 83% of U.S. households received deliveries from Amazon, representing over 1 million packages delivered each day and 9 billion individual items delivered same-day or next-day every year. In remarkably short order, the company has transformed from an online bookseller into a juggernaut that has reshaped retailing. But its impact isn’t limited to how we shop.

Behind that endless stream of…

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