Director / Editor: Victor Teboul, Ph.D.

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Independent and neutral with regard to all political and religious orientations, Tolerance.ca® aims to promote awareness of the major democratic principles on which tolerance is based.

Customers can become more loyal if their banks solve fraud cases, researchers find

By Vamsi Kanuri, Associate Professor of Marketing, University of Notre Dame

These findings support a paradox: When a business handles a problem well, its customers can become more loyal than if no problem had occurred.

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