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Optus Triple Zero outage has left multiple people dead. A telecommunications expert explains what went wrong – and how to fix it

By Mark A Gregory, Associate Professor, School of Engineering, RMIT University

Multiple people have died after a botched Optus network upgrade on Thursday prevented around 600 emergency calls to Triple Zero across Australia.

The deaths currently linked to the outage – which Optus only revealed to the public, emergency services and state/territory leaders on Friday evening at a press conference – include two…

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