AI agents are here. Here’s what to know about what they can do – and how they can go wrong

By Daswin de Silva, Professor of AI and Analytics, Director of AI Strategy, La Trobe University

We are entering the third phase of generative AI. First came the chatbots, followed by the assistants. Now we are beginning to see agents: systems that aspire to greater autonomy and can work in “teams” or use tools to accomplish complex tasks.

The latest hot product is OpenAI’s ChatGPT agent. This combines two pre-existing products (Operator and Deep Research) into a single more powerful system which, according to the developer, “thinks and acts”.

These new systems represent a step up from…

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