Hard labour conditions of online moderators directly affect how well the internet is policed – new study

By Tania Chatterjee, Joint PhD Candidate at Indian Institute of Technology, Delhi, The University of Queensland
Agam Gupta, Associate Professor, Technology and Society, The Indian Institute of Technology Delhi
Pradip Ninan Thomas, Associate Professor in Communication & Media, The University of Queensland

Big tech platforms often present content moderation as a seamless, tech‑driven system. But human labour, often outsourced to countries such as India and the Philippines, plays a pivotal role in…

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