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How M&S responds to its cyber-attack could have a serious impact on its future – and its customers

By Aybars Tuncdogan, Reader in Digital Innovation and Information Security, King's College London

The cyber-attack on Marks & Spencer will lead to an estimated £300 million hit to the company’s profits this year. It now aims to have online shopping at the store back to normal by August, more than three months after IT systems were compromised.

Fans of M&S clothing and food will be relieved after all of the uncertainty. But that…

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