Being kind to people – the new challenge for the public service

By Jennifer Smith-Merry, Director, Centre for Disability Research and Policy, University of Sydney
Damian Mellifont, Lived Experience Fellow, Centre for Disability Research and Policy, University of Sydney
Justin Scanlan, Associate Professor, Centre for Disability Research and Policy, Faculty of Medicine and Health., University of Sydney
Nicola Hancock, Lead, Mental Health Stream, Centre for Disability Research and Policy, University of Sydney

Anthony Albanese is calling for a kinder Australia. But new research shows a lack of kindness in the public service is causing distress and even harm to clients.

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