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Kenya’s ride-hailing drivers say their jobs offer dignity despite the challenges

By Julie Zollmann, Digital Planet Fellow, The Fletcher School, Tufts University

Many argue that gig work involves exploitation, as research and media coverage have highlighted. But that doesn’t seem to deter ride hailing drivers on platforms like Uber and Bolt.

In Kenya, in fact, many new drivers continued to join platforms even as fares were slashed starting in 2016.

As a PhD student studying the role of digitalisation in development, I spent several years trying to understand…

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