Readers trust journalists less when they debunk rather than confirm claims

By Randy Stein, Associate Professor of Marketing, California State Polytechnic University, Pomona
Caroline Meyersohn, Ed.S. Student in School Psychology, California State University, Long Beach

Pointing out that someone else is wrong is a part of life. And journalists need to do this all the time – their job includes helping sort what’s true from what’s not. But what if people just don’t like hearing corrections?

Our new research, published in the journal Communication Research, suggests that’s the case. In two studies, we found that people generally trust journalists when they confirm claims to be true but are more distrusting when journalists correct false claims.

Some

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