AI chatbots are coming to your workplace but are not necessarily coming for your job

By Kai Riemer, Professor of Information Technology and Organisation, University of Sydney
Sandra Peter, Director of Sydney Executive Plus, University of Sydney

Artificial Intelligence chatbots are everywhere. They have captured the public imagination and that of countless Silicon Valley inventors and investors since the arrival of ChatGPT about a year ago.

The stunning human-like abilities of conversational AI - a form of artificial intelligence that enables computers to process and generate human language - have sparked widespread optimism about their potential to transform workplaces and increase productivity.

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