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Hôtellerie-restauration : comment le client-roi mine la reconnaissance des employés

(French version only)

By Kushagra Bhatnagar, Assistant professor, Aalto University
Delphine Dion, Professeure de marketing, ESSEC
Gregorio Fuschillo, Professeur Associé de marketing, Kedge Business School
Julien Cayla, Professor of Marketing and Consumer Research, Nanyang Technological University

Les réceptionnistes, serveurs ou femmes de ménage peuvent souffrir de situations dans lesquelles les clients les ignorent ou leurs savoir-faire ne sont pas reconnus.

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~	Conference, Oct. 16, 2024. The War Against the Past: Fighting for our History