How Tripadvisor for hospitals and clinics can improve healthcare

By Mohammad Saleh Farazi, Senior Lecturer in Innovation and Enterprise, London South Bank University
Bez Sea, Associate Professor, Université de Montpellier
Irene Georgescu, Full Professor, Université de Montpellier

Online reviews and ratings provided by the likes of Tripadvisor and Yelp have changed how people select their hotels, restaurants, flights, plumbers and hair salons. Even hospitals and health clinics have got in on the act, with websites such as Care Opinion, Doctify and Google Opinion.

But healthcare is different from other sectors. The way patients write comments can have an effect beyond just helping other patients choose a doctor. We’ve found evidence it can lead to better healthcare.…

Read complete article

~	Motor neurone disease campaigner, former AFL champion Neale Daniher, is 2025 Australian of the Year

~	Peter Dutton’s reshuffle: David Coleman the surprise choice as shadow foreign minister

~	Kyrgyzstan surrenders its best private schools to Turkey's control

~	What’s in store for Myanmar in 2025?

~	DR Congo: Civilians at Risk as M23 Approaches Goma

~	Can Trump just order new names for Denali and the Gulf of Mexico? A geographer explains who decides what goes on the map

~	No Choice for Voters in Belarus’ Sham Elections

~	UN rights office raises alarm over escalating violence in occupied West Bank

~	Human rights expert welcomes clemency for Indigenous activist Leonard Peltier

~	Pakistan: Authorities pass bill with sweeping controls on social media