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The rise of the irate customer: Post-pandemic rudeness, and the importance of rediscovering patience

By Laura Hambley, Adjunct Assistant Professor, Department of Psychology, University of Calgary
Madeline Springle, MSc student in Industrial-Organizational Psychology, University of Calgary
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Decreased patience and heightened emotions have created a cycle of frustration, with rude customers having abrupt interactions with stressed out service workers.The Conversation

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