Tolerance.ca
Director / Editor: Victor Teboul, Ph.D.
Looking inside ourselves and out at the world
Independent and neutral with regard to all political and religious orientations, Tolerance.ca® aims to promote awareness of the major democratic principles on which tolerance is based.

The rise of the irate customer: Post-pandemic rudeness, and the importance of rediscovering patience

By Laura Hambley, Adjunct Assistant Professor, Department of Psychology, University of Calgary
Madeline Springle, MSc student in Industrial-Organizational Psychology, University of Calgary
Decreased patience and heightened emotions have created a cycle of frustration, with rude customers having abrupt interactions with stressed out service workers.The Conversation


Read complete article

© The Conversation -
Subscribe to Tolerance.ca


Follow us on ...
Facebook Twitter