Canada is stuck with tipping — and we’re worse off for it

By Marc S. Mentzer, Professor of Human Resources and Organizational Behaviour, University of Saskatchewan

Imagine a local business where employees are compensated by age, gender, attractiveness and with some extra dollars if they flirt with customers. It would end up before the human rights commission and lead the local newscasts.

Yet this is how tipping works. It’s a deeply embedded custom and an unquestioned part of everyday life. But as the average tip percentage goes up in Canadian restaurants, tipping is coming under more scrutiny.

When…

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