Don't just bet on the metrics – personal connection is the real key to managing remote workers well

By Rebecca Downes, Lecturer in Management, Te Herenga Waka — Victoria University of Wellington
Noelle Donnelly, Senior Lecturer in Employment Relations and Human Resource Management, Te Herenga Waka — Victoria University of Wellington
Urs Daellenbach, Professor of Management, Te Herenga Waka — Victoria University of Wellington

Advising managers to ‘focus on clear objectives’ with remote workers overlooks the importance of relationships as the basis for understanding performance.

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