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Optus says it needed to keep identity data for six years. But did it really?

By Brendan Walker-Munro, Senior Research Fellow, The University of Queensland

Among the many questions raised by the Optus data leak – cybersecurity experts are confident it wasn’t a hack, but that may have to be decided by a court – is why the company was storing so much personal information for so long.

Optus had a legitimate need to collect that data – to verify customers were real people and potentially to recover any debts later. This is known as a “know…

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