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Ride-hailing in Lagos: algorithmic impacts and driver resistance

By Daniel Arubayi, Researcher, University of Oxford

In July 2014, the ride-hailing app Uber emerged in Lagos, offering the public improved mobility through technology. Uber, at the time, was valued at US$18 billion and had launched in 205 cities. Its competitor, Bolt, arrived in Nigeria in 2016.

These apps enable passengers to request a taxi service immediately. They can see information like the fare range, driver ratings, trip distance and driver’s arrival time. The driver sees the passenger’s location, fare…

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