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The hotel industry was hit hardest during the pandemic. We should learn from their experiences to devise future strategies

By Arnold Japutra, Senior lecturer, The University of Western Australia
Ringkar Situmorang, Lecturer, Universitas Multimedia Nusantara

Hotels had to cut their employees and offer discounted prices to retain occupancy during the COVID-19 pandemic. We should learn from their experiences to devise better strategies for the future.

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