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How to complain about aged care and get the result you want

By Jacqueline Wesson, Senior Lecturer (Teaching and Research), Discipline of Occupational Therapy, School of Health Sciences, Faculty of Medicine and Health, University of Sydney
Lee-Fay Low, Professor in Ageing and Health, University of Sydney

Here’s how to go about raising issues with the relevant person or authority to improve aged-care standards for you or your loved one.

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