Bad managers, burnout and health fears: Why record numbers of hospitality workers are quitting the industry for good

By Andrew Moreo, Assistant Professor of Hospitality Management and Director of Research, Florida International University
Imran Rahman, Associate Professor of Consumer Behavior, Auburn University
Lisa Cain, Associate Professor of Hospitality Leadership and Marketing Management, Florida International University
Trishna G. Mistry, Assistant Professor of Hospitality Management, University of South Florida

New research shines light on what is driving hospitality workers – like waiters and hotel workers – to abandon the industry as part of the ‘great resignation.’

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