Coles and Woolworths are moving to robot warehouses and on-demand labour as home deliveries soar

By Lauren Kate Kelly, PhD Candidate, RMIT University

As lockdowns continue across Australia, many households are doing something they may not have considered just 18 months ago: ordering groceries online.

Australia’s supermarket duopoly, Coles and Woolworths, have raced to implement new technology and transform labour arrangements to keep up with the e-grocery boom.

Both are investing in “smart” warehousing and distribution systems with various degrees of automation, as well as making extensive…

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