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Hospitals often outsource important services to companies that prioritize profit over patients

By Leonard L. Berry, University Distinguished Professor of Marketing, Mays Business School; Senior Fellow, Institute for Healthcare Improvement, Texas A&M University
Paul Barach, Lecturer, Senior Advisor to the Dean College of Population Health, Thomas Jefferson University
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Outsourcing is common in many hospitals. But when health care systems outsource certain clinical tasks to separate companies, costs can go up, quality of care can fall and patients can be harmed.

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