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Why remote consultation with a doctor is difficult – and how it can be improved

By Trish Greenhalgh, Professor of Primary Care Health Sciences, University of Oxford

Before the pandemic, billboards in London, England, advertised a doctor-in-your-pocket service. Targeted at busy commuters, it consisted of a smartphone app and a promise of a video link-up to a real doctor within 45 minutes. What’s not to like?

Plenty. The pop-up video doc may be fine, on this occasion, for busy accountant Adesh Patel, who wants an antibiotic in the post for his septic finger. Indeed,…

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