More Nigerian banks are using chatbots to serve customers, but with mixed results

By Emmanuel Mogaji, Senior Lecturer in Advertising and Marketing Communications, University of Greenwich

Chatbots are becoming an integral part of service provision around the world. Chatbots are computer programs designed to simulate a conversation - both voice and text - with human users, especially over the internet. They are described as a never-sleeping, cost-efficient and powerful way to provide basic support to consumers. Chatbots can respond faster to customers and even personalise consumer experiences as they are programmed to…

Read complete article

~	Why the pathology bulk-billing campaign is more about driving industry profits than saving you money

~	Restoring coastal habitat boosts wildlife numbers by 61% – but puzzling failures mean we can still do better

~	TikTok fears point to larger problem: Poor media literacy in the social media age

~	Donald Trump trial: why it took so long to select a jury and how the process is different to the UK

~	Bitcoin is halving again – what does that mean for the cryptocurrency and the market?

~	Liz Truss: an economist explains what she got wrong (and what she’s actually right about)

~	Domestic politics will be a key factor in how far things escalate between Israel and Iran

~	Peter Higgs’ famous particle discovery is now at the heart of strategies to unlock the secrets of the universe

~	Why you shouldn’t be afraid to start running after middle age

~	The world’s oldest conjoined twins have died – what we know about this rare condition