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Zoom work relationships are a lot harder to build – unless you can pick up on colleagues' nonverbal cues

By Nancy R. Buchan, Associate Professor of International Business, University of South Carolina
Wendi L. Adair, Professor of Industrial-Organizational Psychology, University of Waterloo
Xiao-Ping Chen, Philip M. Condit Endowed Chair Professor in Business Adminstration, University of Washington
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The Research Brief is a short take about interesting academic work.

The big idea


Workers who communicate with their colleagues mainly through videoconferencing are far less effective at building relationships than when the communication is done face to face, according to a study we recently completed and just submitted for peer review. We also found two important ways employees can overcome the downside of video meetings.

Workers in our study reported a sharp deterioration…


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