Director / Editor: Victor Teboul, Ph.D.

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Why Is It So Hard to Text 911?

People can livestream their every move on Facebook and chatter endlessly in group chats. But in most parts of the U.S., they still can't reach 911 by texting — an especially important service during mass shootings and other catastrophes when a phone call could place someone in danger. Although text-to-911 service is slowly expanding, the emphasis there is on "slow." Limited funds, piecemeal adoption and outdated call-center technology have all helped stymie...

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