The ‘digital divide’ is already hurting people’s quality of life. Will AI make it better or worse?

By Sarah Vivienne Bentley, Research Scientist, Responsible Innovation, Data61, CSIRO
Claire Naughtin, Principal Research Consultant in Strategic Foresight, Data61

Today, almost a quarter of Australians are digitally excluded. This means they miss out on the social, educational and economic benefits online connectivity provides.

In the face of this ongoing “digital divide”, countries are now talking about a future of inclusive artificial intelligence (AI).

However, if we don’t learn from current problems…

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