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USCIS Delivers Customer Service in 140 Characters

Some federal agencies are delivering customer service in 140 characters. On Tuesday, U.S. Citizenship and Immigration Services hosted its Twitter office hours to engage customers and answer questions as quickly as they came. The monthly event targeted anyone with questions about Deferred Action for Childhood Arrivals — an executive order signed by President Barack Obama in 2012 that offers protections to young immigrants, allowing them to work legally for two years. Questions from...

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