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Philippines Call Center Workers Face Challenges

When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry, employing some one-million workers. One of them is Angeline Rodriguez. The 30-year-old trained nurse says she makes more money working the overnight shift at the C3 call center, where she and 2300 colleagues handle customer service for several foreign companies, answering up...

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