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On-Call Translators Help English-Only Emergency Dispatchers

The last thing a 911 emergency center operator wants to say when answering a caller in distress is: "I can't understand you." But that can happen when call-center dispatchers only speak English, and in the increasingly polyglot American society, some people in distress inevitably can't communicate in English. Calls in a foreign language are a daily - or almost daily - occurrence in urban counties across the United States, which leads many 911 centers to contract with...

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